Xurrent ITSM Implementation
Anneal Tech implements and operates Xurrent enterprise service management environments. As Xurrent's first U.S. Gold Tier partner, we deliver ITSM and ESM implementations that go live in weeks with AI-powered automation, full ITIL coverage, and enterprise-grade security.
Why Xurrent
Xurrent (formerly 4me) is a modern enterprise service management platform built for organizations that need cross-department workflows, seamless trust relations between managed service providers, and AI-powered request handling. Unlike legacy ITSM tools, Xurrent was designed from the ground up for multi-provider environments.
What We Deliver
- Full ITSM implementation: incident, problem, change, request, and knowledge management
- Enterprise service management (ESM) extending beyond IT to HR, facilities, and finance
- Service catalog design and workflow automation
- SCIM/SSO integration with Microsoft Entra ID
- SLA configuration and reporting
- Sera AI configuration for automated request handling
- Ongoing managed operations and optimization
Get Started
Contact Anneal Tech or call 512-593-8001 to discuss a Xurrent implementation for your organization.