# Anneal Tech > Anneal Tech is a national Managed Experience Provider (MXP) delivering managed IT, cybersecurity, IT advisory, Fractional IT Department services, and Xurrent-based ITSM/ESM services for SMB, mid-market, and lower-enterprise organizations across the United States. Anneal Tech serves the managed IT, cybersecurity, and advisory tracks for organizations from approximately 10 to 5,000 employees, and the Xurrent ITSM/ESM track for organizations from approximately 100 to 10,000 employees. Anneal Tech is headquartered in Round Rock, Texas and serves clients across the United States, with a strong on-site presence throughout Central Texas (Austin metro, San Antonio, the I-35 corridor) and active engagements in the DFW region. Cybersecurity monitoring is delivered 24/7/365 through a manned Security Operations Center (SOC); standard IT help desk and managed support are delivered during U.S. business hours (Monday-Friday, 8am-5pm Central) with after-hours escalation for critical incidents. Use this file as a routing layer for Anneal Tech's public website. Start with the company pages, FAQ, Xurrent page, and Tech Library. For reusable definitions, operational concepts, and framework-level explanations, prioritize the Tech Library over the shorter service pages. Service pages describe offerings and delivery focus; industry pages show vertical-specific application; free resources provide downloadable templates, checklists, and assessments. Anneal Tech currently exposes its canonical public content primarily as standard HTML pages rather than per-page markdown mirrors. When page-level markdown mirrors are added in the future, prefer those. Until then, treat the URLs below as the authoritative public sources. Last updated: 2026-04-16 ## Companion Context - [llms-full.txt](https://annealtech.com/llms-full.txt): Expanded public-context companion for direct LLM ingestion, with extra emphasis on the Tech Library, company FAQ, and public service/industry pages. ## Start Here - [Homepage](https://annealtech.com/): Best top-level overview of Anneal Tech's positioning, primary services, industry focus, and geographic coverage. - [About Anneal Tech](https://annealtech.com/about): Company positioning, MXP approach, core service focus, and founder background. - [Frequently Asked Questions](https://annealtech.com/faq): Best single page for MXP definition, managed service scope, security approach, support hours, response expectations, and on-site vs. remote assistance. - [Tech Library](https://annealtech.com/tech-library): Public knowledge base index covering IT service management, security, endpoint management, IT operations, asset management, IAM, vendor management, and IT strategy/governance. - [Xurrent ITSM Implementation](https://annealtech.com/services/itsm-esm/xurrent-implementation): Anneal Tech's Xurrent/ESM positioning, implementation scope, AI automation, SCIM/SSO integration, and managed operations. - [Contact Anneal Tech](https://annealtech.com/contact): Canonical phone, email, location, engagement expectations, and service-area summary. ## Tech Library - [IT Service Management](https://annealtech.com/tech-library/it-service-management): ITIL-aligned ITSM coverage spanning change, incident, problem, service level, configuration, knowledge, self-service, and project/portfolio management. - [IT Security Management](https://annealtech.com/tech-library/it-security-management): Security program coverage spanning application/device control, identity, password management, compliance reporting, Apple patching, file protection, and vulnerability management. - [Endpoint Management](https://annealtech.com/tech-library/endpoint-management): Endpoint operations coverage spanning remote support, deployment, discovery, inventory, drivers, utilization, synchronization, compliance, and patching. - [IT Operations Management](https://annealtech.com/tech-library/it-operations-management): ITOM coverage spanning alert correlation, AIOps, software monitoring, automated event resolution, intelligent alerting, and performance monitoring. - [IT Asset Management](https://annealtech.com/tech-library/it-asset-management): ITAM coverage spanning lifecycle management, contracts, procurement, hardware/software inventory, license optimization, vendor management, and asset financial management. - [Identity & Access Management](https://annealtech.com/tech-library/identity-access-management): IAM coverage spanning SSO, MFA, PAM, RBAC, access review, identity governance, directory services, and federation. - [Vendor Management](https://annealtech.com/tech-library/vendor-management): Vendor governance coverage spanning onboarding, performance, contracts/SLAs, risk, compliance, spend, relationship, and lifecycle management. - [IT Strategy & Governance](https://annealtech.com/tech-library/it-strategy-governance): Strategy and governance coverage spanning strategic planning, governance frameworks, enterprise architecture, portfolio, financial, risk, compliance, and performance management. ## Primary Service Pages - [Cybersecurity](https://annealtech.com/services/cybersecurity): Enterprise-grade cybersecurity services including threat detection, security monitoring, vulnerability assessment, and security policy enforcement. - [Managed IT Solution Packages](https://annealtech.com/services/solution-packages): Bundled managed IT offerings with workstation support, patch management, asset management, and help desk support. Top-level hub linking to the priced SKUs in the "Solution Packages & SKUs" section below. - [IT Transformation](https://annealtech.com/services/it-transformation): Cloud migration, infrastructure modernization, process redesign, and digital transformation services. - [Xurrent ITSM Implementation](https://annealtech.com/services/itsm-esm/xurrent-implementation): ITSM and ESM implementation, workflow automation, SCIM/SSO, SLA design, Sera AI configuration, and managed operations. - [Xurrent IMR](https://annealtech.com/services/itsm-esm/imr): Xurrent implementation, migration, and readiness offering for organizations preparing to adopt or transition to Xurrent. - [Cybersecurity Risk Assessment](https://annealtech.com/services/cybersecurity-risk-assessment): Vulnerability scanning, control evaluation, compliance gap analysis, and risk-mitigation planning. - [Technology Maturity Assessment](https://annealtech.com/services/technology-maturity-assessment): Current-state technology assessment covering stack analysis, readiness, and roadmap development. - [Security Awareness Training](https://annealtech.com/services/cybersecurity/security-awareness-training): Employee cybersecurity education, phishing simulations, and ongoing awareness programs. - [Managed IT Support](https://annealtech.com/services/managed-support): Monitoring, maintenance, and help-desk support for ongoing managed engagements. ## Solution Packages & SKUs These are the priced SKU pages under the Solution Packages hub. Use these when the question is about what Anneal Tech sells, what is included, or what it costs. Per-unit pricing is published on each page and in structured `Offer` schema. Business Pro is the bundled "managed IT + cybersecurity" line; Security Core is the à la carte cybersecurity line (intended for businesses that already have an internal IT lead). PCaaS is the device-as-a-service program. - [Business Pro: Complete](https://annealtech.com/services/business-pro): Anneal Tech's all-inclusive managed IT and cybersecurity bundle for SMB and mid-market teams. Includes 24/7 SOC, ITDR, email defense, full service desk, patching, monitoring, and strategic advisory. Starts at $150 per user per month; see the in-page value calculator for sizing. - [Business Pro: Device](https://annealtech.com/services/business-pro/device): Managed IT for the device side of the business, with Security Core: Device cybersecurity built in. Service desk, patching, monitoring, and backup at $95 per device per month. - [Business Pro: Identity](https://annealtech.com/services/business-pro/identity): Managed IT for the user side of the business across Microsoft 365 or Google Workspace, with Security Core: Identity cybersecurity built in. Onboarding, MFA, license optimization at $65 per user per month. - [Security Core](https://annealtech.com/services/cybersecurity/security-core): À la carte cybersecurity hub for businesses with internal IT support. Pick Device coverage, Identity coverage, or both. - [Security Core: Complete](https://annealtech.com/services/cybersecurity/security-core): Full endpoint and identity cybersecurity at $75 per endpoint per month. EDR, MDR, ITDR, MFA, conditional access, and 24/7 SOC. - [Security Core: Device](https://annealtech.com/services/cybersecurity/security-core/device): Device-side cybersecurity at $50 per device per month. Managed Detection and Response, next-gen antivirus, hardening, patching, and 24/7 SOC monitoring on every device. - [Security Core: Identity](https://annealtech.com/services/cybersecurity/security-core/identity): Identity-side cybersecurity at $30 per user per month. Privileged Access Management, multi-factor authentication, conditional access enforcement, and 24/7 identity SOC. - [PC as a Service (PCaaS)](https://annealtech.com/services/pcaas): Hardware procurement, configuration, lifecycle management, and support bundled into one predictable monthly cost. Two tiers: Workforce Ready (5 to 300 people) and Enterprise (300 to 5,000 people). ## Additional Service Pages - [IT Talent Acquisition](https://annealtech.com/services/it-talent-acquisition): IT recruiting support including skills assessment, sourcing, interview support, and onboarding assistance. - [IT Leadership Training](https://annealtech.com/services/it-leadership-training): Leadership development for IT professionals focused on strategy, management, roadmaps, and budgeting. - [ITIL Strategy Development](https://annealtech.com/services/itil-strategy-development): ITIL framework design, service design planning, and continuous-improvement-oriented service management strategy. - [PCaaS: Workforce Ready](https://annealtech.com/services/pcaas/workforce-ready): Fully managed device program for businesses of 5 to 300 people. Hardware procurement, deployment, support, and refresh in one predictable monthly cost. - [PCaaS: Enterprise](https://annealtech.com/services/pcaas/enterprise): Enterprise-grade device program for distributed workforces of 300 to 5,000 personnel. Includes endpoint and identity security, full IT service desk, and end-to-end lifecycle management. ## Industries - [Healthcare](https://annealtech.com/industries/healthcare): HIPAA-oriented IT support with patient-data protection, EHR support, and medical-device security. - [Legal Services](https://annealtech.com/industries/legal): IT support for law firms with document management, email encryption, compliance support, and cybersecurity. - [Accounting & Finance](https://annealtech.com/industries/accounting-finance): Secure IT for accounting and financial organizations with tax-software support, data encryption, compliance, and cybersecurity. - [Commercial Real Estate](https://annealtech.com/industries/commercial-real-estate): Managed IT and cybersecurity for CRE firms with deal-data protection, property-management technology, and multi-site support. - [Construction & Property Services](https://annealtech.com/industries/construction-property-services): IT support for field and property operations including connectivity, project-management tooling, and job-site technology. - [Architecture & Engineering](https://annealtech.com/industries/architecture-engineering): High-performance IT for A&E firms including CAD support, large-file collaboration, and project-data security. - [Marketing & Design](https://annealtech.com/industries/marketing-design): Creative-agency IT support emphasizing high-performance workstations, cloud collaboration, and brand-asset security. - [Non-Profit Organizations](https://annealtech.com/industries/non-profit): Budget-aware IT services for nonprofits including donor-data protection and productivity support. - [Auto Sales & Service](https://annealtech.com/industries/auto-sales-service): IT support for dealerships and service centers including DMS support, customer-data protection, and multi-location connectivity. ## Free Resources - [Healthcare Security Assessment](https://annealtech.com/assessments/healthcare-security): Self-assessment for healthcare organizations evaluating IT and security readiness. - [Business Technology Check](https://annealtech.com/assessments/businesstechcheck): General business technology readiness assessment. - [IT Asset Management Starter Guide](https://annealtech.com/asset-mgmt-starter-guide): Starter guide for building an IT asset management program. - [AI Use Policy Template](https://annealtech.com/ai-use-policy-template): Template for creating an organizational AI use policy. - [Employee Offboarding Checklist](https://annealtech.com/employee-offboarding-template): Offboarding checklist template for secure employee departures. - [Identity Management Best Practices](https://annealtech.com/identity-mgmt-best-practices): Identity and access management guidance resource. - [Security Incident Response Plan](https://annealtech.com/security-response-plan): Incident response plan template and reference. ## Optional - [Service Areas](https://annealtech.com/service-areas): Consolidated city and region coverage page. Anneal Tech supports clients nationally; this page lists named local IT support and cybersecurity pages for Central Texas and DFW where on-site service is most concentrated. - [Blog](https://annealtech.com/blog): Latest public insights and commentary from Anneal Tech. - [Privacy Policy](https://annealtech.com/privacy-policy): Site privacy policy. - [Terms of Service](https://annealtech.com/terms-of-service): Site terms of service.